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Overview
Software Maintenance and Updates
TeamScope periodically releases updates to existing versions, and also complete new versions, of our software products. These updates and new versions, as well as reassignment of licenses, are covered by our annual Software Maintenance Agreement.
Each acquisition of a TeamScope product with a list price over $100 is accompanied by the purchase of an annual Software Maintenance Agreement, which guarantees that you will receive all software changes, whether a small update patch or a whole new version, and be permitted to reassign existing licenses to new users for the one-year period of the Agreement.
The coverage period begins from the expiration date of the last year of coverage, or for new purchases, starts from the original date of purchase of the software. 
Note: Contacts Scrubber for Outlook is not covered by a software maintenance agreement unless purchased as part of the TeamScope Power Pack so upgrading to a new version requires the purchase of a new license.

Technical Support
As an initial step for any technical question or issue, please check our online FAQ to see if an answer is already available.
In most cases, upon your initial contact with TeamScope you will have been assigned one of our certified Solution Partners to assist you in your software evaluation and implementation. If you have a Partner representative, please contact your Partner for both pre- and post-sale technical assistance with your TeamScope products.
For those without a Partner representative needing to contact TeamScope directly for pre-sales support, we recommend that you start by using the convenient online Technical Support Contact Form to submit your support request or query to us. You can also reach TeamScope Technical Support via e-mail at support@teamscope.com or by phone at (818) 876-0776, ext. 2. Our support hours are from 8:00 am to 5:00 pm U.S. Pacific time (GMT-8), excluding weekends and U.S. holidays.
For those without a Partner representative needing post-sale technical support from TeamScope, we offer paid support through our prepaid Customer Care plans.

Customer Care
Should you require technical support for a TeamScope product, and you do not have a TeamScope Solution Partner assigned to you, our Customer Care plans can provide you with this assistance. These plans provide with a prepaid block of time that can be used at any point, in any combination, during a one-year period following purchase of the plan.
Available plans are:
Silver 30 minutes support used within one year $125.00
Gold 60 minutes support used within one year $200.00
Platinum 120 minutes support used within one year $375.00
Note: In instances where the root cause is specifically identified to be a TeamScope product malfunction or design flaw, the charge for technical assistance may be waived at the discretion of TeamScope Software.

Additional Support Information
  • Please see this important note regarding Outlook 2003 compatibility with TeamScope CRM™ for Outlook®.
  • We rely heavily on Microsoft NetMeeting to provide first-class support, and we request that you have NetMeeting set up on your computer before contacting us. We may be limited in the amount of support we can provide if NetMeeting or other similar remote support tool is not available to us.
  • Contacts Scrubber for Outlook (unregistered version) & Linker for Windows: These are free utilities, and as such, e-mail only technical support is offered on a limited basis. While we will respond to e-mail queries about these utilities as best we can, please understand that support for our commercially-distributed software takes priority.
 

The TeamScope Annual Maintenance Contract assures that you have easy access, at all times, to the very latest software available.