TeamScope periodically releases updates to
existing versions, and also complete new versions, of our software
products. These updates and new versions, as well as reassignment
of licenses, are covered by our annual Software
Maintenance Agreement.
Each acquisition of a TeamScope product with
a list price over $100 is accompanied by the purchase of an annual
Software Maintenance Agreement, which guarantees that you will
receive all software changes, whether a small update patch or a
whole new version, and be permitted to reassign existing licenses
to new users for the one-year period of the Agreement.
The coverage period begins from the
expiration date of the last year of coverage, or for new purchases,
starts from the original date of purchase of the
software.
Note: Contacts Scrubber for Outlook is
not covered by a software maintenance agreement unless purchased as
part of the TeamScope Power Pack so upgrading to a new version
requires the purchase of a new license.
As an initial step for any technical question
or issue, please check our
online FAQ to see if
an answer is already available.
In most cases, upon your initial contact with
TeamScope you will have been assigned one of our certified
Solution
Partners to assist you in your software evaluation and
implementation. If you have a Partner representative, please
contact your Partner for both pre- and post-sale technical
assistance with your TeamScope products.
For those without a Partner representative
needing to contact TeamScope directly for pre-sales support, we
recommend that you start by using the convenient online
Technical Support
Contact Form to submit your support request or query to us. You
can also reach TeamScope Technical Support via e-mail at
support@teamscope.com or by
phone at (818) 876-0776, ext. 2. Our support hours are from
8:00 am to 5:00 pm U.S. Pacific time (GMT-8), excluding weekends
and U.S. holidays.
For those without a Partner representative
needing post-sale technical support from TeamScope, we offer paid
support through our prepaid Customer Care plans.
Should you require technical support for a
TeamScope product, and you do not have a TeamScope Solution Partner
assigned to you, our Customer Care plans can provide you with this
assistance. These plans provide with a prepaid block of time that
can be used at any point, in any combination, during a one-year
period following purchase of the plan.
Available plans are:
| Silver |
30 minutes support used within one
year |
$125.00 |
| Gold |
60 minutes support used within one
year |
$200.00 |
| Platinum |
120 minutes support used within one
year |
$375.00 |
Note: In instances where the root cause is
specifically identified to be a TeamScope product malfunction or
design flaw, the charge for technical assistance may be waived at
the discretion of TeamScope Software.
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Please see this
important
note regarding Outlook 2003 compatibility with TeamScope
CRM™
for Outlook®.
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We rely heavily on
Microsoft
NetMeeting to provide first-class support, and we request
that you have NetMeeting set up on your computer before contacting
us. We may be limited in the amount of support we can provide if
NetMeeting or other similar remote support tool is not
available to us.
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Contacts Scrubber for
Outlook (unregistered version) & Linker
for Windows: These are free utilities, and
as such, e-mail only technical support is offered on
a limited basis. While we will respond to e-mail queries about
these utilities as best we can, please understand that support for
our commercially-distributed software takes priority.
